1.Internet
To select a particular condominium(with outdoor hot spring bath) or house(no outdoor hot spring bath) click “Room Reservation”, to select a special stay plan click “Plan Reservation”. We apologize if your choice is not available for the period you require.
2.Telephone
+81-0134-52-1185
For late-booking please contact us by telephone, we apologize if English-speaking staff are unavailable when you call.
(English speaking staff: Mr. Fujii).
- Deposit/per house/per night ¥5,000
New Year Season – Full Rental (includes deposit) must be paid within 10 days of making reservation.
Long-stay guests (minimum of 7 nights) ¥1,000/per night/per guest. - Camp Site – Full Rental must be paid within 10 days of making reservation.
- How to pay
Money transfers may take several working days, please ask us for details of your reservation progress.
Hokuyo Bank (0501) Otaru Chuo Branch (341)
Ordinary Account 0079433
Name: カ)ウィンケル (this is “Winkel” in Japanese)
* Money transfer must be in the same name as the person who made the reservation. Please include you full name, stay dates.
Example: Brown, John, August/30.
PayPal email system is okay.
Please fill in the form as below.
Group leader – full details.
Group members – name and telephone number.
Non-school age child and day guests – name and telephone number.
1) Please read “Notice“.
2)To download Guest Registration Form click here.
* Please inform us at reservation time if you wish to rent/buy items, so we can put them in your accommodation ready for your arrival.
See price list for rental charges.
- At first come to reception (Check-in is 3–6 pm.)
Use parking outside reception during check-in, but space is limited and staff will indicate space for use during stay. - Please complete and hand-in Guest Registration Form
* Ask staff if you do not have Guest Registration Form. - Changes to rental items or guest numbers.
- Extra day guests, before 6 pm., no extra charge.
After 6 pm. all guests will be charged as a staying guest. Guest numbers over the unit recommended number will be charge Extra Guest Fee. - There may be a delay in meeting late requests for rental/buy items.
Rental/buy orders before check-in orders are preferred.
- Extra day guests, before 6 pm., no extra charge.
- All monies must be paid at check-in,
* If this is not possible, please discuss with staff. - Staff will take you to the house and give you the key.
Have a good stay!
- After full payment, or after deposit payment period.
Deposit will be retained as cancellation fee.
* Schedule changes can be made without incurring a cancellation fee. - One day before/Arrival Day Cancellations
Please note that full monies will be charged 100%.